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IPCG increases helpdesk efficiency and streamlines processes by using IHelpdesk software: |
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iHelpdesk has a very user friendly and rich user interface. We researched 10 support desk systems and for the cost iHelpdesk was the best product in terms of features and ease of use!
Mark Boucher, Manager IT |
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The Challenge: |
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Wanted to streamline helpdesk processes across the entire company and increase efficiency |
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How to improve their ability to share the information between support, sales and operations |
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Requirement of a tailored solution: easy-to-use, low cost and accessible web based software |
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| Solution: |
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IPCG chose iHelpDesk software as their support solution |
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iHelpDesk was chosen because of it’s interface design and feature / price ratio |
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Staff were provided with minimal remote training |
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| Results: |
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Improved roadmaps and management of customer information and support requests |
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Better tracking of key BUs through support cycle |
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Better monitoring of all support incidents, all incidents were tracked on time |
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Obtained a broad online view of support activities |
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Streamlined collaboration across different Business Units / Locations |
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Improved productivity of support and end users |
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Our business model focuses on having long-term strategic relationships with clients and a significant portion of our revenue comes from repeat business from our clients in USA, Japan and India. Our Global Services Delivery Model leverages cost-competitive development at our offshore development center in India leveraging the superior workforce. With our strategically located Project management and a virtual team model, we can provide high quality, mission critical, rapid time-to-market solutions on time and within budget.
Address: PO Box 101, Franklin Park, NJ 08823
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